Frequently Asked Questions

Top Questions

(click on question for the answer)
Do you offer returns?

Yes. We offer returns or exchanges within 30 days of delivery for unworn shoes. We want you to feel good in what you wear, no questions asked.

How long does it take to receive my shoes?

All shoes are printed and sewn after you order. Most orders arrive within 10 to 14 business days. If there's a delay, we’ll let you know. Nothing here is mass produced.

Do you ship internationally?

We currently ship within the United States only. International shipping may be added in the future. Let us know where you are, we’re listening.

Can I track my order?

Yes. Once your shoes are made and shipped, you’ll receive a tracking number via email. You can also log in to your account to view order status at any time.

More to Know

Can I customize a shoe design?

Absolutely. We can often adjust colors, print placements, or sizing. Just contact us with what you have in mind and we'll see what's possible.

Are your shoes sustainable?

Yes. We only print what’s needed. No warehouses. No surplus. Each pair is made on demand to reduce waste and keep things intentional.

What materials do you use?

Our shoes are made from breathable canvas with a rubber sole. Each pair is digitally printed using sublimation techniques and sewn with care. They are designed for comfort and everyday wear.

How do I care for my shoes?

Spot clean with mild soap and a damp cloth. Do not bleach. They are also machine washable and can tumble dry, but it's best to let them air dry. These are printed canvas shoes, so treat them kindly and they'll last.

What sizing do you use?

We use US sizing. Each product page includes a fit note if a style runs small or roomy. Still unsure? Reach out and we’ll help you pick the right size.

How do I know what size to order?

We’ve got you covered. Click here to read the WildSage Fit Guide, our step-by-step walkthrough on measuring your foot and converting between men’s and women’s sizes. Plus, we include a sizing chart and tips for in‑between sizes.

What if my question isn't listed here?

We're happy to help. Use the contact form and we’ll get back to you personally. We read every message.